The links below provide a series of articles and stories about bugs and breakdowns, how they affect people, and how they can possibly be prevented. You might find them useful if you're interested in further exploration of this issue.
1. Cyber Lingo <http://www.inch.com/~ddprod/CyberLingoA-H.html>
contains many computer terms including information about bugs and breakdowns- see page 3 in particular
2. The Risks Digest Volume 6: Issue 54 <http://catless.ncl.ac.uk/Risks/6.54.html#subj>
this page has a good collection of articles on bugs and their associated risks
3. Bug-Net <http://www.eceleng.adelaide.edu.au/Groups/GAAS/bugeye.html>
this link from Australia contains information about bugs and how they affect people, as well as their machines
4. IITF Cat- government services <http://iitfcat.mist.gov:94/doc/Government_Service.html>
this site contains descriptions of government service delivery and information dissemination on the net
5. Known Bugs in the Alpha Release <http://www.nava.gov/nava/current.html>
a list of known bugs in the alpha release of Netscape Navigator as well as in HotJava and various other related programs